Stages

Crowdsourcing citizens’ ideas

Inclusive planning

Significant community involvement

Building community capacity

Early community engagement

On-site surveys

Workshops with the local community

Digital/online surveys

Public forums and roundtables

Focus groups

Communicating the aims and key points of the plan in an objective and clear way

Identifying stakeholders and building trust

Preparing a public involvement plan

Communicating without conflict

Inclusive planning

Educating citizens

Public communication tools – such as websites, video conferences, podcasts, web and TV programs, posters, leaflets, etc.

Stakeholder interviews

Workshops with the local community

Conflict management

Focus groups

Respecting and upgrading formal participation procedures

Communicating the details of the plan in a clear and understandable way

Selling the vision

Communicating without conflict

Inclusive planning

Higher involvement of third parties such as professional moderators, political representatives, business owners, etc.

Innovative communication strategies – such as podcasts, explanatory videos and animations, mobile info points, etc.

New public forum protocol

Collecting and processing public input

Reporting on public input

Providing feedback and explaining how public input will influence the decision-making process

Data collection system – on-site surveys, workshops with the local community, digital surveys and other computer-assisted processes

Public communication tools – such as websites, newspapers, billboards, social media advertisements, leaflets, presentation videos, press conferences, etc.

Establishing a performance measurement system

Communicating the outcomes clearly

System to track whether citizens’ suggestions have been implemented and to what extent

Public communication tools – such as newspapers, billboards, social media advertisements, leaflets, presentation videos, press conferences, etc.